Dedicated support to keep your ERP system running smoothly. Free support for cloud subscribers.
Multiple ways to reach our support team for quick resolution of your queries.
Call our support team directly at +91-7428-725727 during business hours (Monday to Friday, 9:00 AM to 6:00 PM IST) for immediate assistance.
Send your support queries to support@seoultechnologies.com. All emails are tracked and assigned to our support engineers within business hours.
Our support engineers can securely connect to your system for real-time diagnosis and troubleshooting. Ideal for complex technical issues requiring hands-on assistance.
A structured multi-step resolution process ensures every issue is tracked and resolved efficiently.
Log your complaint via phone, email, or the online form. Each complaint receives a unique tracking number.
Complaint is assigned to a qualified support engineer based on the issue type and module.
The support engineer analyzes the issue, replicates the problem, and identifies the root cause.
Solution is implemented and verified. Target resolution time: 72 hours from registration.
Complaint is closed after customer confirmation. Feedback is captured for quality improvement.
Support is free and included with your cloud subscription. All support channels are available at no additional cost. Enjoy priority response and automatic software updates.
Support is available under an Annual Maintenance Contract (AMC). AMC covers phone, email, and remote support, as well as software updates and patches.